Luke Nyswonger
Hands-on player-coach translating technical strategy into measurable learning and adoption outcomes.
Professional Experience
Microsoft
2022 — 2026Led a global organization of 15–35 people across content strategy, operations, and developer experience. Spearheaded the integration of AI capabilities into the content lifecycle.
- Managed a global Azure architecture guidance portfolio supporting millions of customers, using performance insights to improve content quality, discoverability, and customer adoption.
- Implemented AI-enabled content operations, reducing manual authoring time by approximately 40%.
- Executed a 12-month Azure Migration Hub strategy encompassing 10+ distinct learning scenarios.
Hootsuite
2020 — 2022Led up to 30 people across digital, content, and learning functions. Completely modernized the customer Help Center to streamline onboarding and self-serve resolution.
Avalara
2019 — 2020Defined a new vision for the Help Center and Avalara University. Implemented a radically efficient publishing approach projected to reduce platform spend by 70%.
Microsoft
2010 — 2019Drove learning platforms and technical content across Azure, Worldwide Learning, Microsoft Learn, and developer ecosystems.
- Grew Microsoft Virtual Academy (MVA) to 4.5M users, delivering 200 FY18 courses.
- Principal author of a multi-year modern learning strategy that reshaped Microsoft's approach to developer education.
Prior Experience
Community
Veteran support and mentorship work alongside my professional career.
Supporting injured veterans' recovery, transition, and long-term wellbeing.
Supporting service members, veterans, first responders, and their families.
Supporting active-duty service members and military families across the Pacific Northwest.
Supporting injured and ill service members and their families.
Supporting service-dog pairing for veterans living with PTSD and related injuries.
Mentoring transitioning service members through Microsoft's tech career training program.
Supported and inspired diverse students exploring STEM through innovation and creative problem solving (Irvine, CA).
Distinctions
Founder, Cert Buddy™
Founded an AI-powered certification learning product, taking it from initial concept entirely through to paying customers.
View ProductPublished Patent Application
Inventor on U.S. Patent Application Publication US 2024/0385832 A1.
Junior Sailor of the Year
Recognized for outstanding performance and service and awarded the Navy and Marine Corps Achievement Medal.
Education
MS, Learning Design & Technology
George Mason University
BS, Computer Information Technology
Western Governors University
Certifications
Replit Level 3 Certification (opens in a new tab)
Azure Fundamentals (opens in a new tab)
WorkBoard Certified OKR Coach
Toolbox
The capabilities and technologies behind my work.
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Ready to collaborate?
A resume only tells part of the story. If you're building products that teach, systems that scale, or teams that deliver—let's talk.