Selected Work

A launched AI-assisted study product used by hundreds of learners in more than 50 countries, combining retrieval practice, adaptive recommendations, progress evidence, and authoritative technical guidance.

Led the Programs PM team and built the cross-company programs and operational systems needed to launch and scale Microsoft Learn.

Led a global multidisciplinary organization connecting Microsoft’s architecture, adoption, reliability, and migration guidance into a stronger portfolio system.

Led the evolution of a critical support experience and its content infrastructure for a platform serving more than 18 million customers.

Authored and helped socialize a multi-year strategy connecting role-based learning, credentials, labs, shared services, and platform consolidation around the learner journey.

Designed the contributor onboarding, governance, funding, support, and lifecycle model that helped Microsoft Learn expand across the company without uncontrolled publishing.

Led a content platform and operating-model transformation to unify a fragmented technical guidance ecosystem into a modern, structured Help 3.0 experience.

Led the integration of acquired telecommunications content and learning organizations while preserving customer commitments and creating a practical path into Microsoft’s ecosystem.

Repositioned Office developer content around engineering alignment, code-first learning, docs as code, and a more integrated cross-platform developer journey.

Invented and prototyped a system that evaluates engineering data and uses contextual generative AI to create or improve release notes, error messages, and image descriptions.

Partnered with engineering SMEs to design and author a nine-unit Microsoft Learn experience for Azure Operator Nexus, using AI-assisted workflows to accelerate content development.

Recreated the classic educational toy as an interactive web experience while exploring how AI lowers the cost of experimentation—but not the need for human judgment.

Designed a seven-lesson, game-based learning experience that teaches Blackjack through explanation, demonstration, guided decisions, practice, and an independent final check.

Led an Office-wide effort to make developer content clearer, more useful, easier to find, and more responsive to customer intent.

Led the Windows Phone developer content team and documentation strategy, establishing a continuous-publishing model across the SDK, Visual Studio, MSDN, and App Hub.

Applied CliftonStrengths across three teams to strengthen coaching, collaboration, delegation, trust, and shared understanding of how people contribute.

A mobile-first pool-health dashboard that translates complex chemistry readings into an approachable everyday-owner experience with a clear overall score, visual statuses, and prioritized guidance.

A curious maker’s laboratory where brewing craft became a practical way to understand AI, teach others, publish experiments, and build small tools.

An interactive map of 50+ roles across the learning profession, with a cross-cutting view of AI and agentic work.

A public, hands-on AI and agentic AI curriculum for October–December 2026, with field notes on how different platforms teach technical skills.